Skip to content 
Privacy policy
PRIVACY POLICY
1. OBJECTIVE, SCOPE, AND APPLICABILITY
Honasa Consumer Limited ("Company," "we," "our," "us") respects the privacy of individuals and is committed to safeguarding their personal information. This Privacy Policy ("Policy") outlines the collection, use, disclosure, and transfer of personal information through platforms controlled by the Company, including https://www.kayapalatcare.com/ and its mobile applications (collectively, the "Platform").
By accessing and using the Platform, you ("Customer," "you," "your") consent to the collection, use, and disclosure of your information in accordance with this Policy. If you disagree with any terms herein, you may discontinue the use of the Platform. This Policy does not apply to offline data collection, third-party websites linked to the Platform, or users outside India.
By providing your mobile number, you consent to receive communications from the Company, including promotional messages, even if your number is registered on the Do Not Disturb (DND) list as per the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations").
For the purpose of this Policy, "Personal Information" refers to any information that identifies you, either directly or indirectly, but excludes publicly available data or information disclosed under applicable laws.
2. COLLECTION OF PERSONAL INFORMATION
The Company collects Personal Information through multiple channels, including but not limited to:
(a) Direct Submission: Information you voluntarily provide while registering on the Platform, placing orders, subscribing to newsletters, contacting customer service, or responding to surveys.
(b) Automated Collection: Information collected through cookies, web beacons, and similar technologies, including browsing activity, device identifiers, IP addresses, and geolocation data.
(c) Third-Party Sources: Information received from affiliates, business partners, or social media platforms, subject to their respective privacy policies.
3. TYPES OF PERSONAL INFORMATION COLLECTED
We collect only necessary information to facilitate transactions, improve our services, and ensure compliance with applicable laws. This includes:
- Name, email address, postal address, phone number, and country of residence.
- Date of birth, language preferences, and location data.
- Publicly available data, including open-source internet information.
- Payment details (processed through PCI-DSS-compliant service providers; the Company does not store this information).
- Order history, product preferences, and interactions with the Platform.
- Technical data such as device information, system software, and application usage.
4. PURPOSE OF COLLECTION AND PROCESSING
Personal Information is collected and processed for the following purposes:
(a) Contractual Obligations: To process transactions, fulfill orders, and provide customer support. (b) Legitimate Interests: To enhance user experience, personalize content, conduct analytics, and improve our offerings. (c) Legal Compliance: To meet regulatory requirements, including fraud detection and risk assessment. (d) Marketing and Communication: To send promotional offers, newsletters, and product updates, subject to your preferences. (e) Security and Fraud Prevention: To prevent unauthorized access, identify potential threats, and maintain the integrity of our Platform.
You may withdraw your consent for processing your Personal Information by emailing support@kayapalatcare.com.
5. SHARING OF PERSONAL INFORMATION
We do not sell or rent Personal Information. However, we may share it with:
(a) Affiliates and Service Providers: To facilitate transactions, fulfill orders, and enhance service efficiency. (b) Legal Authorities: If required by law, in response to legal proceedings, or to protect our rights, property, or safety. (c) Business Transfers: In case of mergers, acquisitions, or similar transactions, where your Personal Information may be transferred to the acquiring entity. (d) Marketing and Promotions: With your consent, we may share information with co-sponsors of events or promotions.
6. SOCIAL MEDIA AND THIRD-PARTY INTERACTIONS
The Company maintains social media presence (Facebook, Instagram, LinkedIn, Twitter) where user interactions may result in information collection. Social media interactions are governed by the respective platform's privacy policies.
7. DATA SECURITY AND RETENTION
We implement industry-standard security measures to protect Personal Information from unauthorized access, alteration, disclosure, or destruction. Personal Information is retained only as long as necessary to fulfill the stated purposes or comply with legal obligations.
8. YOUR RIGHTS AND CHOICES
You have the right to:
(a) Access, Correct, or Delete Data: Request access to your Personal Information and rectify or delete it where applicable. (b) Withdraw Consent: Opt out of marketing communications or withdraw consent for processing. (c) Restrict or Object to Processing: Limit processing in certain circumstances, subject to legal obligations. (d) Lodge Complaints: File complaints with relevant data protection authorities if you believe your rights have been violated.
To exercise these rights, contact support@kayapalatcare.com.
9. CHANGES TO THIS POLICY
The Company reserves the right to update this Policy periodically. Any material changes will be communicated via the Platform or email. Continued use of the Platform post-revision constitutes acceptance of the updated Policy.
For queries regarding this Policy, contact support@kayapalatcare.com.
•
Retention of Personal Information
We retain your personal information solely for as long as it is necessary to fulfill the purposes for which it was collected, in accordance with applicable legal and regulatory requirements. We may retain your personal information to meet legal, administrative, accounting, and reporting obligations. All personal information will be safeguarded against unauthorized access and disclosure in accordance with this policy.
We employ appropriate administrative, technical, and physical safeguards to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized access, disclosure, or misuse.
Opt-Out Options
The Platform provides customers with the option to opt out of receiving promotional or marketing communications. If you no longer wish to receive such communications, you may contact us using the contact details provided below.
You may exercise the following opt-out options:
-
Updating Personal Information: To update or correct personal details, including name, email address, security questions, and other preferences, please log into your account or contact customer support.
-
Receiving Promotional Communications: To stop receiving promotional emails, click on the "unsubscribe" link at the bottom of any marketing email or modify your preferences on the "My Account" page. You may also opt-out by contacting customer support for assistance with unsubscribing from all promotional materials.
-
Content Removal from Customer Reviews: To request removal of content posted on public spaces such as ratings or reviews, please email support@kayapalatcare.com. We will attempt to honor your request; however, please note that removal may not be fully effective across the internet due to historical copies or cached versions.
Withdrawal of Consent
If you have consented to the collection, use, or disclosure of your personal information, you have the right to withdraw consent at any time by writing to us at support@kayapalatcare.com. For location data provided via a mobile application, you may disable location services on your device at any time. Please note that any processing carried out prior to the withdrawal of consent remains lawful. However, we may retain certain information to comply with legal obligations or resolve disputes.
Storage of Personal Information
We store personal information on secure internal servers or with third-party cloud services, contracted to support business operations. These third parties are required to maintain the same level of security as we do to protect your personal information and may not use or access it for purposes other than storage and retrieval.
Disposal of Personal Information
We will only use personal information for the purposes specified, and we will take reasonable measures to delete or permanently de-identify information that is no longer necessary for its original purposes.
Use of Cookies
We may use cookies to track customer preferences and activities on the Platform. Cookies are small data files placed on your device to help improve your experience by remembering your settings and browsing behavior. You can block cookies through your browser settings; however, this may limit certain features and functionalities of the Platform.
By continuing to use the Platform, you consent to our use of cookies, but you have the option to disable them through your browser.
Cookies may be used for the following purposes:
- Understanding and saving preferences for future visits.
- Tracking advertisements.
- Collecting aggregate data on site interactions for better user experience.
You may choose to disable cookies, but some features of the Platform may not function as intended.
Customer Comments and Content
If you post comments or content on our Platform, be aware that such information may be collected and used by third parties. We are not responsible for how third parties may use or disclose the information you voluntarily provide in these spaces.
Links to Third-Party Websites
The Platform may contain links to third-party websites. These websites are independent and not under our control. We are not responsible for the content, terms, or privacy practices of any third-party websites. Please review their privacy policies before interacting with those sites.
Third-Party Analytics
We may use third-party analytics services, such as Google, to evaluate Platform use, compile activity reports, and collect demographic data. These third parties may use cookies to analyze and provide insights on your interaction with the Platform. By using the Platform, you consent to the processing of information by these analytics providers.
For example, Google uses cookies to serve personalized ads based on previous interactions with the Platform. You may opt-out of Google’s use of cookies through the Google Ad Settings or by visiting the Network Advertising Initiative Opt-Out page.
Employment Opportunities
If you submit a resume or other information for employment consideration, we will keep that information confidential. We may contact you for additional details, retain your information for future hiring decisions, or use it within the company as needed.
Children’s Privacy
The Platform is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from anyone under eighteen. If we become aware that we have unintentionally received such information, we will delete it from our records.
Security Measures
We implement security measures to protect personal information from loss, theft, unauthorized access, or misuse. These measures include physical, technical, and organizational safeguards, such as:
- Physical: Locked filing cabinets, restricted office access, alarm systems.
- Technical: Password protection, encryption, firewalls.
- Organizational: Confidentiality agreements, staff training, access controls.
Despite these measures, we do not accept liability for any unauthorized access to personal information by third parties.
Sensitive personal data provided is encrypted via SSL technology and stored behind secured networks, accessible only by authorized personnel.
We regularly review and update security measures to ensure the protection of your personal information.
Policy Review
We reserve the right to review and amend this Policy periodically. Any modifications will be indicated by a "Revised (date)" notation on the Policy link. You are advised to review the updated terms, as they will be effective immediately upon posting with the new effective date. By continuing to access the Platform after the revised Policy is posted, you acknowledge and agree to the updated terms and any changes contained therein, on a prospective basis.
